Frequently asked questions from our support
Is Nancylemtoy a legitimate and secure online store?
Yes. Nancylemtoy is a legitimate online store operated on a secure WooCommerce platform. Our website uses SSL encryption to protect your personal and payment information, ensuring a safe and private shopping experience.
Are your products discreetly packaged?
Absolutely. All orders are shipped in plain, discreet packaging with no product descriptions, logos, or references to adult items visible on the outside of the package. Your privacy is our top priority.
Do you ship internationally?
Yes, we ship to the United States and many other countries worldwide. Shipping options, delivery times, and costs are displayed at checkout based on your location.
Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with tracking information (when available). Some free shipping methods may offer limited tracking updates.
What payment methods do you accept?
We accept major payment methods supported by WooCommerce, including credit/debit cards and other secure third-party payment gateways. All payments are processed securely, and we do not store your full payment details.
Can I cancel or change my order after placing it?
Orders can only be canceled or modified before they are processed or shipped. Once an order has been shipped, it cannot be changed or canceled. Please contact us as soon as possible if you need assistance.
What is your return and refund policy?
Due to hygiene and safety reasons, most adult products are non-returnable once opened or used. Refunds or replacements may be offered for damaged, defective, or incorrect items. Please refer to our Refund Policy for full details.
Are your products body-safe?
Yes. We prioritize quality and safety and work with reputable suppliers. Our products are selected with body-safe materials and are intended for adult personal use only. Always follow the usage and care instructions provided.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily, view order history, and enjoy a faster checkout experience in the future.
How do I clean and care for my toy?
Cleaning instructions may vary depending on the material and design of the toy. In general, we recommend washing your toy with warm water and mild, fragrance-free soap before and after each use. Always allow the toy to fully dry before storage. Please refer to the product description or packaging for specific care instructions.