1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
2. Shipping Methods & Delivery Times
We offer Free Shipping and Standard Shipping options depending on your location.
United States
- Free Shipping
- Cost: Free
- Estimated Delivery Time: 7–15 business days
- Standard Shipping
- Cost: USD $20
- Estimated Delivery Time: 6–8 business days
All Other Regions (International Shipping)
- Free Shipping
- Cost: Free
- Estimated Delivery Time: 6–18 business days
- Standard Shipping
- Cost: USD $20
- Estimated Delivery Time: 6–12 business days
Please note: Delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other factors beyond our control.
3. Shipping Fees
- Shipping fees are calculated and displayed at checkout.
- Free shipping options are automatically applied when available.
- Shipping fees are non-refundable unless the issue is caused by an error on our part.
4. Discreet Packaging
We understand the importance of privacy.
- All orders are shipped in plain, discreet packaging.
- There is no mention of adult products or NancyLemToy on the exterior of the package.
- Sender information is neutral to protect customer confidentiality.
5. Customs, Duties, and Taxes (International Orders)
- International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
- These charges are not included in the product price or shipping fee and are the responsibility of the customer.
- NancyLemToy is not responsible for delays or additional costs caused by customs clearance.
6. Tracking Information
- Tracking information will be provided once available.
- Some free shipping methods may offer limited or delayed tracking updates depending on the carrier and destination.
7. Address Accuracy
- Customers are responsible for providing accurate and complete shipping addresses.
- NancyLemToy is not responsible for lost or delayed shipments caused by incorrect or incomplete address information.
- Orders returned due to address issues may require additional shipping fees for reshipment.
8. Lost, Delayed, or Damaged Shipments
- If your order appears lost or significantly delayed, please contact us for assistance.
- Any issues regarding damaged items should be reported in accordance with our Refund Policy.
- Claims must be submitted within a reasonable timeframe after the expected delivery date.
9. Changes or Cancellations
- Shipping method changes or order cancellations are only possible before the order is processed or shipped.
- Once an order has been shipped, it cannot be modified or canceled.
10. Policy Updates
NancyLemToy reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will take effect immediately upon posting on our website.
11. Contact Us
If you have any questions about this Shipping & Delivery Policy or need assistance with your order, please contact us:
Email: info@nancylemtoy.com