Refund Policy – Nancylemtoy

At NancyLemToy, customer satisfaction is important to us. Due to the intimate and personal nature of adult products, we have established the following Refund Policy in accordance with hygiene, safety, and legal standards. This policy applies to all purchases made through our WooCommerce-powered online store.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns and Refunds

For hygiene and safety reasons, most adult products are non-returnable and non-refundable once opened or used.

Refunds or replacements may be considered only under the following circumstances:

You received a damaged product.
You received a defective product that does not function as intended upon arrival.
You received an incorrect item that does not match your order.

All requests must meet the conditions described in this policy.

2. Non-Refundable Items

The following items are not eligible for return or refund:

Opened, used, or tampered products
Products with broken safety seals
Clearance or final sale items
Items returned without original packaging
Items damaged due to misuse, improper handling, or normal wear and tear

3. Timeframe for Refund Requests

You must contact us within 7 days of receiving your order to report any issues.
Requests made after this period may not be eligible for a refund or replacement.

4. How to Request a Refund or Replacement

To initiate a refund or replacement request, please contact us at:

Email: info@nancylemtoy.com

Please include the following information in your email:

Order number
Description of the issue
Clear photos or videos showing the damage, defect, or incorrect item

Our support team will review your request and respond within a reasonable timeframe.

5. Refund Approval and Processing

If your request is approved, we may offer a replacement, store credit, or refund, depending on the situation.
Approved refunds will be processed back to the original payment method.
Refund processing times may vary depending on your payment provider, but typically take 5–10 business days after approval.

6. Return Shipping

In most approved cases, returns are not required due to hygiene concerns.
If a return is required, we will provide return instructions.
Unauthorized returns sent without prior approval may not be accepted or refunded.

7. Shipping Costs

Original shipping fees are non-refundable, unless the refund is due to an error on our part (such as a damaged, defective, or incorrect item).
We are not responsible for delays or issues caused by shipping carriers.

8. Order Cancellations

Orders may be canceled only before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.

9. Chargebacks and Disputes

We encourage customers to contact us first to resolve any concerns. Unauthorized chargebacks or payment disputes may result in account suspension and denial of future service.

10. Policy Updates

NancyLemToy reserves the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon posting on our website.

11. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us: